12 agents,
12 spec sheets.
Agentic AI components configured to your stack. Each AI voice agent is measured before we build it and monitored after.
a
Answers every call 24/7, with no queue or voicemail
b
Qualifies callers against the rules you set
c
Books appointments into your calendar
d
Logs a transcript and summary in your CRM
OP-01
Inputs
Phone line, WhatsApp
Output
Booking + CRM record
Live in
4 weeks
From
Quoted after discovery
OP-02
a
Calls from your CRM list or a spreadsheet
b
Follows calling hours and retry rules
c
Transfers interested contacts to your team
d
Writes every outcome back to your CRM
OP-02
Inputs
Contact list, CRM
Output
Call outcomes + next steps
Live in
4 weeks
From
Quoted after discovery
OP-03
a
Answers from your FAQs, docs and policies
b
Creates and updates tickets in your helpdesk
c
Hands off to a person with a written summary
d
Replies in the caller's language
OP-03
Inputs
Calls, chat, WhatsApp, email
Output
Answer, ticket or hand-off
Live in
4 weeks
From
Quoted after discovery
OP-04
a
Calls on a schedule before each renewal date
b
Explains the premium and due date clearly
c
Sends a renewal or payment link after the call
d
Flags at-risk policies for your team
OP-04
Inputs
Renewal list, policy data
Output
Renewal status per policy
Live in
4 weeks
From
Quoted after discovery
OP-05
a
Calls before and after each due date
b
Confirms the amount, date and payment method
c
Sends a payment link by SMS or WhatsApp
d
Logs promises to pay and flags missed ones
OP-05
Inputs
Loan book, due dates
Output
Promise-to-pay log
Live in
4 weeks
From
Quoted after discovery
a
Answers balance and transaction queries
b
Handles card, loan and credit-limit requests
c
Follows your verification and policy rules
d
Hands sensitive calls to your team with a summary
OP-06
Inputs
Core banking or CRM data, policies
Output
Resolved request or hand-off
Live in
4 weeks
From
Quoted after discovery
a
Gives live order and delivery status
b
Starts returns and checks refund status
c
Calls shoppers when a delivery changes
d
Hands complaints to your team with context
OP-07
Inputs
Order system, courier tracking
Output
Resolved query or return
Live in
4 weeks
From
Quoted after discovery
a
Recommends products from your catalogue
b
Answers size, stock and delivery questions
c
Calls back abandoned carts on your schedule
d
Sends a checkout link by SMS or WhatsApp
OP-08
Inputs
Catalogue, cart events
Output
Recovered orders
Live in
4 weeks
From
Quoted after discovery
a
Routes callers to the right team or self-service
b
Broadcasts outage and service alerts
c
Answers fault calls from your live status
d
Logs every call to your helpdesk
OP-09
Inputs
Status feed, customer list
Output
Routed calls + alert log
Live in
4 weeks
From
Quoted after discovery
a
Answers staff questions from your knowledge base
b
Walks through troubleshooting steps
c
Logs and updates tickets by voice
d
Escalates to the right engineer with context
OP-10
Inputs
Knowledge base, service desk
Output
Ticket or resolution
Live in
4 weeks
From
Quoted after discovery
OP-11
a
Books and reschedules into your calendar
b
Collects intake details before the visit
c
Sends reminders and post-visit follow-ups
d
Routes clinical questions to your staff
OP-11
Inputs
Practice calendar, patient list
Output
Booked visits + reminders
Live in
4 weeks
From
Quoted after discovery
a
Captures spoken notes by voice
b
Turns calls into structured summaries
c
Fills the fields your team defines
d
Sends every record for staff review
OP-12
Inputs
Voice notes, call audio
Output
Structured records
Live in
4 weeks
From
Quoted after discovery
Works with
your stack.
CRM
Salesforce
CRM

CRM
HubSpot
CRM

CRM · Support
Intercom
CRM · Support

Calendar
Calendly
Calendar

Support
Freshdesk
Support

Support
Zendesk
Support

Contact centre
Genesys
Contact centre

Support · ITSM
Jira
Support · ITSM

ITSM
ServiceNow
ITSM

Knowledge base
Google Drive
Knowledge base

Messaging
Slack
Messaging

Messaging
Telegram
Messaging

Inbound webhook
Custom channel
Inbound webhook

Telephony
Telephony

Telephony
Twilio
Telephony

Telephony
Avaya
Telephony

Telephony
Amazon Connect
Telephony

Telephony
Exotel
Telephony

Telephony
Smartflo
Telephony

Telephony
Pulse
Telephony

Telephony
Intalk
Telephony

Telephony
Vobiz
Telephony

Telephony
Rented numbers
Telephony

+ more via nodes
n8n
+ more via nodes

Fig. S-02 — Connector map
How does an AI voice agent compare to a staffed phone line?
TL;DR
An AI voice agent does not replace your team. It answers every call first, around the clock and in the caller’s language, and hands the conversations that need judgement to a person.
Hours covered
Calls at the same time
Evenings and weekends
Notes in your CRM
Languages
Adding capacity
Complex or sensitive calls
Every build
includes.
Six deliverables with every AI automation build. You own all of them.
D.01
Process map
Your workflow drawn as-is and to-be, signed off before a line of code.
D.01
Process map
Your workflow drawn as-is and to-be, signed off before a line of code.
D.02
Spec sheet
Inputs, outputs, tools and limits for every agent, in plain language.
D.02
Spec sheet
Inputs, outputs, tools and limits for every agent, in plain language.
D.03
Test suite
200+ real cases replayed on every change, before anything ships.
D.03
Test suite
200+ real cases replayed on every change, before anything ships.
D.04
Guardrails
Approval steps, spend limits and a full audit log from day one.
D.04
Guardrails
Approval steps, spend limits and a full audit log from day one.
D.05
Live dashboard
Volume, accuracy and hours returned, updated in real time.
D.05
Live dashboard
Volume, accuracy and hours returned, updated in real time.
D.06
Runbook
Everything your team needs to own it — or we operate it for you.
D.06
Runbook
Everything your team needs to own it — or we operate it for you.