12 agents,
12 spec sheets.

Agentic AI components configured to your stack. Each AI voice agent is measured before we build it and monitored after.

OP-01

Picks up every call around the clock, answers common questions, qualifies the caller and books appointments straight into your calendar.

Picks up every call around the clock, answers common questions, qualifies the caller and books appointments straight into your calendar.

a

Answers every call 24/7, with no queue or voicemail

b

Qualifies callers against the rules you set

c

Books appointments into your calendar

d

Logs a transcript and summary in your CRM

OP-01

Inputs

Phone line, WhatsApp

Output

Booking + CRM record

Live in

4 weeks

From

Quoted after discovery

OP-02

Works through a contact list on the schedule you set, holds a natural conversation with each person and writes every outcome back to your CRM.

Works through a contact list on the schedule you set, holds a natural conversation with each person and writes every outcome back to your CRM.

a

Calls from your CRM list or a spreadsheet

b

Follows calling hours and retry rules

c

Transfers interested contacts to your team

d

Writes every outcome back to your CRM

OP-02

Inputs

Contact list, CRM

Output

Call outcomes + next steps

Live in

4 weeks

From

Quoted after discovery

OP-03

Answers from your FAQs, help centre and policies, resolves routine requests and hands anything complex to your team with the full context.

Answers from your FAQs, help centre and policies, resolves routine requests and hands anything complex to your team with the full context.

a

Answers from your FAQs, docs and policies

b

Creates and updates tickets in your helpdesk

c

Hands off to a person with a written summary

d

Replies in the caller's language

OP-03

Inputs

Calls, chat, WhatsApp, email

Output

Answer, ticket or hand-off

Live in

4 weeks

From

Quoted after discovery

OP-04

Calls each policyholder ahead of their renewal date, explains what is due, answers common questions and passes ready-to-renew customers to your team.

Calls each policyholder ahead of their renewal date, explains what is due, answers common questions and passes ready-to-renew customers to your team.

a

Calls on a schedule before each renewal date

b

Explains the premium and due date clearly

c

Sends a renewal or payment link after the call

d

Flags at-risk policies for your team

OP-04

Inputs

Renewal list, policy data

Output

Renewal status per policy

Live in

4 weeks

From

Quoted after discovery

OP-05

Calls borrowers ahead of each instalment, confirms the amount and date, shares a payment link and records every promise to pay.

Calls borrowers ahead of each instalment, confirms the amount and date, shares a payment link and records every promise to pay.

a

Calls before and after each due date

b

Confirms the amount, date and payment method

c

Sends a payment link by SMS or WhatsApp

d

Logs promises to pay and flags missed ones

OP-05

Inputs

Loan book, due dates

Output

Promise-to-pay log

Live in

4 weeks

From

Quoted after discovery

OP-06

Answers routine banking calls in a natural voice: balances, recent transactions, card requests and loan or credit-limit questions. It follows your verification and policy rules and hands sensitive cases to your team.

Answers routine banking calls in a natural voice: balances, recent transactions, card requests and loan or credit-limit questions. It follows your verification and policy rules and hands sensitive cases to your team.

a

Answers balance and transaction queries

b

Handles card, loan and credit-limit requests

c

Follows your verification and policy rules

d

Hands sensitive calls to your team with a summary

OP-06

Inputs

Core banking or CRM data, policies

Output

Resolved request or hand-off

Live in

4 weeks

From

Quoted after discovery

OP-07

Answers where-is-my-order calls with live tracking, starts returns, checks refund status and calls shoppers when a delivery changes.

Answers where-is-my-order calls with live tracking, starts returns, checks refund status and calls shoppers when a delivery changes.

a

Gives live order and delivery status

b

Starts returns and checks refund status

c

Calls shoppers when a delivery changes

d

Hands complaints to your team with context

OP-07

Inputs

Order system, courier tracking

Output

Resolved query or return

Live in

4 weeks

From

Quoted after discovery

OP-08

Helps shoppers find the right product in a real-time voice conversation, and calls back customers who abandon a cart, where they have agreed to be contacted, to answer questions and complete the order.

Helps shoppers find the right product in a real-time voice conversation, and calls back customers who abandon a cart, where they have agreed to be contacted, to answer questions and complete the order.

a

Recommends products from your catalogue

b

Answers size, stock and delivery questions

c

Calls back abandoned carts on your schedule

d

Sends a checkout link by SMS or WhatsApp

OP-08

Inputs

Catalogue, cart events

Output

Recovered orders

Live in

4 weeks

From

Quoted after discovery

OP-09

Answers high-volume service lines first, routes each caller to the right team or to self-service, and calls customers with outage and service updates when something changes.

Answers high-volume service lines first, routes each caller to the right team or to self-service, and calls customers with outage and service updates when something changes.

a

Routes callers to the right team or self-service

b

Broadcasts outage and service alerts

c

Answers fault calls from your live status

d

Logs every call to your helpdesk

OP-09

Inputs

Status feed, customer list

Output

Routed calls + alert log

Live in

4 weeks

From

Quoted after discovery

OP-10

Gives your staff a voice line for IT and operations help: it answers from your knowledge base, walks through troubleshooting steps and logs or updates tickets in your service desk.

Gives your staff a voice line for IT and operations help: it answers from your knowledge base, walks through troubleshooting steps and logs or updates tickets in your service desk.

a

Answers staff questions from your knowledge base

b

Walks through troubleshooting steps

c

Logs and updates tickets by voice

d

Escalates to the right engineer with context

OP-10

Inputs

Knowledge base, service desk

Output

Ticket or resolution

Live in

4 weeks

From

Quoted after discovery

OP-11

Books and reschedules patient appointments, collects intake details before the visit, sends reminders and follow-ups, and helps with routine billing and insurance questions.

Books and reschedules patient appointments, collects intake details before the visit, sends reminders and follow-ups, and helps with routine billing and insurance questions.

a

Books and reschedules into your calendar

b

Collects intake details before the visit

c

Sends reminders and post-visit follow-ups

d

Routes clinical questions to your staff

OP-11

Inputs

Practice calendar, patient list

Output

Booked visits + reminders

Live in

4 weeks

From

Quoted after discovery

OP-12

Captures spoken notes and call details and turns them into structured records your team reviews, so care coordination and data entry take less time.

Captures spoken notes and call details and turns them into structured records your team reviews, so care coordination and data entry take less time.

a

Captures spoken notes by voice

b

Turns calls into structured summaries

c

Fills the fields your team defines

d

Sends every record for staff review

OP-12

Inputs

Voice notes, call audio

Output

Structured records

Live in

4 weeks

From

Quoted after discovery

How does an AI voice agent compare to a staffed phone line?

TL;DR

An AI voice agent does not replace your team. It answers every call first, around the clock and in the caller’s language, and hands the conversations that need judgement to a person.

Staffed phone line

miniflo AI voice agent

Hours covered

Office hours, about 45 of 168 hours a week

Staffed line: Office hours, about 45 of 168 hours a week

24/7, all 168 hours

miniflo: 24/7, all 168 hours

Calls at the same time

One per person on shift

Staffed line: One per person on shift

Up to 20 at once

miniflo: Up to 20 at once

Evenings and weekends

Voicemail, or a missed call

Staffed line: Voicemail, or a missed call

Answered, qualified and booked

miniflo: Answered, qualified and booked

Notes in your CRM

Typed in by hand, when there is time

Staffed line: Typed in by hand, when there is time

Written automatically, with transcript and summary

miniflo: Written automatically, with transcript and summary

Languages

The languages your staff speak

Staffed line: The languages your staff speak

40+, including Hindi and regional Indian languages

miniflo: 40+, including Hindi and regional Indian languages

Adding capacity

Recruit, train and roster

Staffed line: Recruit, train and roster

Live in about 4 weeks, then scales with call volume

miniflo: Live in about 4 weeks, then scales with call volume

Complex or sensitive calls

Handled by your team

Staffed line: Handled by your team

Handed to a named person, with full context

miniflo: Handed to a named person, with full context

Every build
includes.

Six deliverables with every AI automation build. You own all of them.

D.01

Process map

Your workflow drawn as-is and to-be, signed off before a line of code.

D.01

Process map

Your workflow drawn as-is and to-be, signed off before a line of code.

D.02

Spec sheet

Inputs, outputs, tools and limits for every agent, in plain language.

D.02

Spec sheet

Inputs, outputs, tools and limits for every agent, in plain language.

D.03

Test suite

200+ real cases replayed on every change, before anything ships.

D.03

Test suite

200+ real cases replayed on every change, before anything ships.

D.04

Guardrails

Approval steps, spend limits and a full audit log from day one.

D.04

Guardrails

Approval steps, spend limits and a full audit log from day one.

D.05

Live dashboard

Volume, accuracy and hours returned, updated in real time.

D.05

Live dashboard

Volume, accuracy and hours returned, updated in real time.

D.06

Runbook

Everything your team needs to own it — or we operate it for you.

D.06

Runbook

Everything your team needs to own it — or we operate it for you.

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Let’s draw your
first agent.

Book a free 45-minute survey. You’ll leave with a process map and a costed plan — whether you build with us or not.

Studio

miniflo logo

miniflo

minimalizing your efforts

Contact

Hulme Street, Manchester, United Kingdom

Stay in touch

Occasional updates on new agents and integrations.

Drawn by miniflo Studio

Scale 1 : 1

Rev. 2026-09

Sheet 10 / 10

© 2026

Studio

miniflo logo

miniflo

minimalizing your efforts

Contact

Hulme Street, Manchester, United Kingdom

Stay in touch

Occasional updates on new agents and integrations.

Drawn by miniflo Studio

Scale 1 : 1

Rev. 2026-09

Sheet 10 / 10

© 2026

Studio

miniflo logo

miniflo

minimalizing your efforts

Contact

Hulme Street, Manchester, United Kingdom

Stay in touch

Drawn by miniflo Studio

© 2026

Studio

miniflo logo

miniflo

minimalizing your efforts

Contact

Hulme Street, Manchester, United Kingdom

Stay in touch

Drawn by miniflo Studio

© 2026

Book a build call