OP-11
AI voice agent
An AI voice agent for patient appointments, reminders and follow-ups
TL;DR
The patient appointments agent books and reschedules visits into your calendar, collects intake details before the appointment, and sends reminders and post-visit follow-ups with the instructions your clinicians set. It answers routine billing and insurance questions and routes every clinical question to your staff.
Inputs
Practice calendar, patient list
Output
Booked visits + reminders
Live in
4 weeks
Pricing
Quoted after discovery
Languages
40+, incl. Hindi
What does it do?
Books and reschedules patient appointments, collects intake details before the visit, sends reminders and follow-ups, and helps with routine billing and insurance questions.
Books and reschedules into your calendar
Collects intake details before the visit
Sends reminders and post-visit follow-ups
Routes clinical questions to your staff
Who is it for?
Clinics, hospitals, dental, physio and diagnostic practices in the UK and India.
What does it connect to?
Your practice calendar or booking system, Calendly, WhatsApp and SMS for reminders, and phone lines through Twilio, Exotel or another provider.
How long does it take, and what does it cost?
Most agents go live in about 4 weeks, followed by two weeks of close support. Every build is quoted after a free discovery call: once we have mapped your calls, rules and systems, you get a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Does it give medical advice?
No. It handles bookings, reminders and admin questions. Clinical questions go to your staff, and follow-up instructions come only from what your clinicians approve.
Can it help reduce missed appointments?
It calls or messages patients before each visit to confirm, reschedule or cancel, so freed-up slots can be offered to someone else.
How is patient data handled?
We agree what data the agent can see and where it is stored during discovery, and document it before the build.