Telephony
AI voice agent integration
AI voice agents in Amazon Connect
TL;DR
Bring a custom AI voice agent into your Amazon Connect contact flows, ahead of or alongside your queues.
What can the agent do with it?
Answer and qualify calls before they are queued
Offer self-service for common requests
Pass transcripts to your agents on transfer
Which agents can use it?
Any miniflo agent can use it where it fits your process: the AI receptionist for inbound calls, outbound calling campaigns, the customer support and FAQ agent, insurance renewal calls and EMI reminders.
How long does it take, and what does it cost?
Integrations are set up as part of your build, and most agents go live in about 4 weeks. Every build is quoted after a free discovery call, with a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Does it replace our existing bots?
It can sit alongside or instead of your existing bots in a contact flow. We recommend the simplest option for your set-up.