OP-03
AI voice agent
An AI customer support voice agent that answers FAQs and resolves routine requests
TL;DR
The support agent answers customer questions on calls, chat and WhatsApp using your own FAQs, help centre and policies. It creates or updates tickets in your helpdesk, and hands anything complex to a person with a written summary.
Inputs
Calls, chat, WhatsApp, email
Output
Answer, ticket or hand-off
Live in
4 weeks
Pricing
Quoted after discovery
Languages
40+, incl. Hindi
What does it do?
Answers from your FAQs, help centre and policies, resolves routine requests and hands anything complex to your team with the full context.
Answers from your FAQs, docs and policies
Creates and updates tickets in your helpdesk
Hands off to a person with a written summary
Replies in the caller's language
Who is it for?
Support teams answering the same questions all day (order status, opening hours, eligibility, account changes) who want their people free for the hard cases.
What does it connect to?
Tickets go into Zendesk, Freshdesk, Intercom, Jira or ServiceNow. Answers come from your knowledge base in Google Drive, and alerts go to Slack or Telegram.
How long does it take, and what does it cost?
Most agents go live in about 4 weeks, followed by two weeks of close support. Every build is quoted after a free discovery call: once we have mapped your calls, rules and systems, you get a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Where do its answers come from?
Only from the sources you approve: your FAQs, help centre, documents and policies. We test it on real questions before go-live.
What if it does not know the answer?
It says so and hands the conversation to your team with a summary, instead of guessing.
Which channels does it cover?
Phone calls, website chat and WhatsApp. Other channels can be added through an inbound webhook.