OP-07
AI voice agent
An AI voice agent for order tracking, returns and refund calls
TL;DR
The order tracking agent answers where-is-my-order calls around the clock using live order and courier data. It starts returns, checks refund status and can call shoppers when a delivery is delayed, handing complaints to your team with the full context.
Inputs
Order system, courier tracking
Output
Resolved query or return
Live in
4 weeks
Pricing
Quoted after discovery
Languages
40+, incl. Hindi
What does it do?
Answers where-is-my-order calls with live tracking, starts returns, checks refund status and calls shoppers when a delivery changes.
Gives live order and delivery status
Starts returns and checks refund status
Calls shoppers when a delivery changes
Hands complaints to your team with context
Who is it for?
Online stores, D2C brands and retailers in the UK and India whose support lines fill up with order, delivery and returns questions.
What does it connect to?
Your order system or e-commerce platform through APIs, webhooks or n8n; helpdesks such as Freshdesk or Zendesk; and WhatsApp for links and confirmations.
How long does it take, and what does it cost?
Most agents go live in about 4 weeks, followed by two weeks of close support. Every build is quoted after a free discovery call: once we have mapped your calls, rules and systems, you get a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Can it see live tracking?
Yes, if your order system or courier shares tracking data through an API. The agent reads the latest status during the call.
Can it approve a refund?
It can start a return and check refund status. Whether it may approve a refund is your rule; many teams keep refund approvals with a person.
What happens with an upset customer?
It acknowledges the problem, captures the details and hands the call to your team with a written summary, so the customer does not have to repeat themselves.