OP-10
AI voice agent
An AI voice agent for your internal IT and service desk
TL;DR
The internal service desk agent gives employees one number for IT and operations help. It answers from your knowledge base and live systems, walks through troubleshooting steps, and logs or updates tickets in your service desk, escalating to the right engineer when it cannot resolve the issue.
Inputs
Knowledge base, service desk
Output
Ticket or resolution
Live in
4 weeks
Pricing
Quoted after discovery
Languages
40+, incl. Hindi
What does it do?
Gives your staff a voice line for IT and operations help: it answers from your knowledge base, walks through troubleshooting steps and logs or updates tickets in your service desk.
Answers staff questions from your knowledge base
Walks through troubleshooting steps
Logs and updates tickets by voice
Escalates to the right engineer with context
Who is it for?
IT and operations teams in telecom, finance, retail and healthcare organisations that handle repetitive internal support calls.
What does it connect to?
ServiceNow or Jira for tickets, Google Drive for knowledge, Slack for hand-offs and alerts, and phone lines through Twilio, Genesys or another provider.
How long does it take, and what does it cost?
Most agents go live in about 4 weeks, followed by two weeks of close support. Every build is quoted after a free discovery call: once we have mapped your calls, rules and systems, you get a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
What can it resolve on its own?
Routine requests your runbooks cover, such as access requests, known issues and step-by-step troubleshooting. Anything else becomes a ticket for an engineer.
Does it use our existing documents?
Yes. It answers from the documents and knowledge base you connect, and its answers change when you update them.
Does it work with Slack?
Yes. It answers staff by phone and posts hand-offs, summaries and alerts to the Slack channels your team already watches.