Support
AI voice agent integration
AI voice agents connected to Freshdesk
TL;DR
Every call becomes a Freshdesk ticket with the transcript attached, and routine questions are answered from your Freshdesk knowledge base.
What can the agent do with it?
Create or update tickets from calls
Answer from your Freshdesk solution articles
Set priority and group from what the caller says
Which agents can use it?
Any miniflo agent can use it where it fits your process: the AI receptionist for inbound calls, outbound calling campaigns, the customer support and FAQ agent, insurance renewal calls and EMI reminders.
How long does it take, and what does it cost?
Integrations are set up as part of your build, and most agents go live in about 4 weeks. Every build is quoted after a free discovery call, with a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Can it look up existing tickets?
Yes. With the caller's details it can find an open ticket, give a status update or add the call to it.