ITSM
AI voice agent integration
AI voice agents for the ServiceNow service desk
TL;DR
An AI service-desk agent that logs and updates ServiceNow incidents and requests by voice, around the clock.
What can the agent do with it?
Log incidents and requests from calls
Answer common how-to questions from your knowledge base
Give status updates on open tickets
Which agents can use it?
Any miniflo agent can use it where it fits your process: the AI receptionist for inbound calls, outbound calling campaigns, the customer support and FAQ agent, insurance renewal calls and EMI reminders.
How long does it take, and what does it cost?
Integrations are set up as part of your build, and most agents go live in about 4 weeks. Every build is quoted after a free discovery call, with a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Can it handle sensitive requests like password resets?
It guides users through the self-service steps you approve and logs the request. Anything that needs an identity check goes to your team.