Support
AI voice agent integration
AI voice agents connected to Zendesk
TL;DR
Voice support that writes into Zendesk the way your team does, with transcripts, summaries and the right routing.
What can the agent do with it?
Create tickets with the transcript and a summary
Answer from your Zendesk Help Center articles
Route by tags and groups you already use
Which agents can use it?
Any miniflo agent can use it where it fits your process: the AI receptionist for inbound calls, outbound calling campaigns, the customer support and FAQ agent, insurance renewal calls and EMI reminders.
How long does it take, and what does it cost?
Integrations are set up as part of your build, and most agents go live in about 4 weeks. Every build is quoted after a free discovery call, with a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Do we have to change our Zendesk set-up?
No. The agent takes calls first and hands over to your team in Zendesk when needed. We agree the routing in discovery.