Telephony
AI voice agent integration
AI voice agents for Avaya phone systems
TL;DR
Add AI voice to an Avaya phone system without replacing it: after-hours cover, overflow and front-door routing.
What can the agent do with it?
Handle after-hours and overflow calls
Answer and route calls at the front door
Transfer to your team with the conversation context
Which agents can use it?
Any miniflo agent can use it where it fits your process: the AI receptionist for inbound calls, outbound calling campaigns, the customer support and FAQ agent, insurance renewal calls and EMI reminders.
How long does it take, and what does it cost?
Integrations are set up as part of your build, and most agents go live in about 4 weeks. Every build is quoted after a free discovery call, with a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Do we need to move off Avaya?
No. We connect to your existing set-up through call forwarding or SIP, and confirm the method in discovery.