OP-08
AI voice agent
An AI voice agent for product discovery and abandoned cart calls
TL;DR
The shopping agent helps customers find the right product in a natural voice conversation, answering size, stock and delivery questions from your catalogue. It also calls back shoppers who abandon a cart, where they have agreed to be contacted, and sends a checkout link to complete the order.
Inputs
Catalogue, cart events
Output
Recovered orders
Live in
4 weeks
Pricing
Quoted after discovery
Languages
40+, incl. Hindi
What does it do?
Helps shoppers find the right product in a real-time voice conversation, and calls back customers who abandon a cart, where they have agreed to be contacted, to answer questions and complete the order.
Recommends products from your catalogue
Answers size, stock and delivery questions
Calls back abandoned carts on your schedule
Sends a checkout link by SMS or WhatsApp
Who is it for?
Online stores, D2C brands and retailers with high-value carts or phone-first customers in the UK and India.
What does it connect to?
Your catalogue and cart events through APIs, webhooks or n8n; HubSpot or Salesforce for customer records; and WhatsApp or SMS through Twilio or Exotel for checkout links.
How long does it take, and what does it cost?
Most agents go live in about 4 weeks, followed by two weeks of close support. Every build is quoted after a free discovery call: once we have mapped your calls, rules and systems, you get a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Is it allowed to call abandoned carts?
Only where the shopper has agreed to be contacted and your local rules allow it. We set calling hours, frequency limits and opt-outs with you during discovery.
Can it recommend products?
Yes. It recommends from your own catalogue and the rules you set, such as stock, price range or category, and never invents products.
How do customers pay?
The agent sends a secure checkout or payment link by SMS or WhatsApp. It does not take card details over the phone.