Contact centre
AI voice agent integration
AI voice agents for Genesys contact centres
TL;DR
Add an AI voice agent to your Genesys contact centre without replacing it. It answers first, then passes callers to your queues with context.
What can the agent do with it?
Answer or pre-qualify calls before they reach a queue
Handle after-hours and overflow calls
Pass the conversation context to the person who picks up
Which agents can use it?
Any miniflo agent can use it where it fits your process: the AI receptionist for inbound calls, outbound calling campaigns, the customer support and FAQ agent, insurance renewal calls and EMI reminders.
How long does it take, and what does it cost?
Integrations are set up as part of your build, and most agents go live in about 4 weeks. Every build is quoted after a free discovery call, with a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Do we have to change our Genesys flows?
Only slightly. The agent becomes a step in your existing call flow, and your queues and reporting stay as they are.