OP-09
AI voice agent
An AI voice agent for telecom call routing and outage alerts
TL;DR
The service alerts agent takes the first call on busy service lines. It routes each caller to the right team or resolves routine requests in self-service, answers fault questions from your live status, and calls customers with outage and service updates, logging everything to your helpdesk.
Inputs
Status feed, customer list
Output
Routed calls + alert log
Live in
4 weeks
Pricing
Quoted after discovery
Languages
40+, incl. Hindi
What does it do?
Answers high-volume service lines first, routes each caller to the right team or to self-service, and calls customers with outage and service updates when something changes.
Routes callers to the right team or self-service
Broadcasts outage and service alerts
Answers fault calls from your live status
Logs every call to your helpdesk
Who is it for?
Telecom operators, broadband providers and ISPs in the UK and India, and any team running a high-volume service line.
What does it connect to?
Contact centres such as Genesys, Avaya or Amazon Connect; helpdesks such as ServiceNow, Freshdesk or Zendesk; and phone lines through Twilio, Exotel, Smartflo or another provider.
How long does it take, and what does it cost?
Most agents go live in about 4 weeks, followed by two weeks of close support. Every build is quoted after a free discovery call: once we have mapped your calls, rules and systems, you get a fixed setup price within 48 hours. Ongoing LLM token and call-minute usage is billed at cost, with no mark-up.
Common questions
Does it replace our IVR?
It can sit in front of your IVR or replace the menu with a natural conversation. Callers say what they need instead of pressing numbers, and the agent routes them.
How does it know about outages?
It reads the status feed or incident system you connect, so callers hear the current situation and the expected fix time if you share it.
Can it call every affected customer?
It works through the affected customer list in batches, within your line capacity and calling hours, and records who was reached.